Kochi, Kerala
WhatsApp token booking for clinics in Kochi
In Kochi, it is common for a son or daughter to arrange a parent’s doctor visit, sometimes from another city. Glide makes that simple. Anyone can book a token on WhatsApp in Malayalam or English, for themselves or for someone else.
The patient, or whoever brings them, gets a live link to their place in the queue and a WhatsApp message when it is their turn. Nobody has to sit at the clinic for an hour to hold a place.
How it works
Three steps, none of them waiting
Step 1
Put up one QR poster
Patients scan it and WhatsApp opens with a message ready to send. Or they send your clinic’s name or area to Glide on WhatsApp.
Step 2
They book in their language
They pick Malayalam or another language, give a name, age and reason, and confirm the doctor. About 30 seconds.
Step 3
They wait at home
A live link shows their place. WhatsApp tells them when they are 3 away and when it is their turn.
What you get
What Glide does for a clinic in Kochi
Booking on WhatsApp
Patients book in English, Hindi, Tamil, Malayalam, Kannada or Telugu. No app to install. They scan your poster or find your clinic by name, area or location.
The right doctor for the reason
Glide reads the reason in the patient’s own words and books a doctor who sees that kind of problem. The patient sees both before confirming.
A live place in the queue
A live link that updates every minute, a WhatsApp message when they are 3 away, and another when it is their turn.
A calm front desk
The Today screen shows every doctor’s queue and walk-ins. Weekly sessions, one-day changes and leave live in the doctors’ calendar. When a doctor is late, every patient is told.
Malayalam and English
Patients pick Malayalam or English at the start of the chat, and every message after that is in their choice. Patients who prefer Tamil, Hindi, Kannada or Telugu can use those instead.
The reason for the visit can be typed in Malayalam, in English, or in Malayalam written with English letters. Glide reads it and books a doctor who sees that kind of problem.
Booking for a parent
Glide asks who the token is for. A family member can book for a parent with the parent’s own name and age, then forward the live link to whoever is taking them to the clinic.
If plans change, a reply of "cancel" frees the place for someone else. If the doctor is late, the new time is sent on WhatsApp.
Questions
What clinics ask us
- Can patients in Kochi book in Malayalam?
- Yes. Patients choose Malayalam, English or another of the six languages at the start of the chat, and every message after that is in their language.
- Can I book for my parent from another city?
- Yes. Glide asks who the token is for, so you can book with your parent’s name and age. You can forward the live link to whoever is with them.
- Can a patient find my clinic by area, like Kakkanad?
- Yes. A patient can send your clinic name, the area, a pincode or a location pin on WhatsApp, and Glide shows the matching clinics nearby.
- Is patient data kept in India?
- Yes. It is kept on servers in Mumbai, and only your clinic sees its patients.