Hyderabad, Telangana
WhatsApp token booking for clinics in Hyderabad
In Hyderabad, a clinic often serves Telugu, Hindi and English speakers in the same session. Glide lets each patient book a token on WhatsApp in the language they are comfortable in, and then keeps them updated in that language.
Patients see their place in the queue on a live link. They come in when they are close to the front, so the waiting area stays calm even on a busy evening.
How it works
Three steps, none of them waiting
Step 1
Put up one QR poster
Patients scan it and WhatsApp opens with a message ready to send. Or they send your clinic’s name or area to Glide on WhatsApp.
Step 2
They book in their language
They pick Telugu or another language, give a name, age and reason, and confirm the doctor. About 30 seconds.
Step 3
They wait at home
A live link shows their place. WhatsApp tells them when they are 3 away and when it is their turn.
What you get
What Glide does for a clinic in Hyderabad
Booking on WhatsApp
Patients book in English, Hindi, Tamil, Malayalam, Kannada or Telugu. No app to install. They scan your poster or find your clinic by name, area or location.
The right doctor for the reason
Glide reads the reason in the patient’s own words and books a doctor who sees that kind of problem. The patient sees both before confirming.
A live place in the queue
A live link that updates every minute, a WhatsApp message when they are 3 away, and another when it is their turn.
A calm front desk
The Today screen shows every doctor’s queue and walk-ins. Weekly sessions, one-day changes and leave live in the doctors’ calendar. When a doctor is late, every patient is told.
Telugu, Hindi and English in one queue
A patient can start in Telugu and their daughter can book in English the next week. Each chat keeps its own language. Your receptionist sees every booking in one list, whatever language the patient used.
Patients often describe their problem in Hindi or Telugu written in English letters. Glide reads that too, and uses it to pick a doctor who sees that kind of problem.
Families booking for each other
One phone often books for a whole family: parents, children, an aunt visiting from town. Glide asks who the token is for, so each person gets their own token, with their own name, age and reason.
The live link can be forwarded on WhatsApp, so whoever takes the patient to the clinic can see the queue too.
Questions
What clinics ask us
- Can patients in Hyderabad book in Telugu or Hindi?
- Yes. Patients choose Telugu, Hindi, English or another of the six languages at the start of the chat, and every message after that is in their language.
- Can one phone book for several family members?
- Yes. Glide asks who the booking is for. Each person gets their own token with their own name, age and reason, so the doctor sees the right details.
- Can a patient find my clinic by area, like Kukatpally?
- Yes. A patient can send your clinic name, the area, a pincode or a location pin on WhatsApp, and Glide shows the matching clinics nearby.
- Does the clinic need its own WhatsApp Business number?
- No. Patients message Glide's WhatsApp number, and the code on your poster tells Glide which clinic it is.