Your privacy
Last updated 7 October 2026
This page explains, in plain words, what happens to your details when you book a token with a clinic on WhatsApp. It follows India's Digital Personal Data Protection Act, 2023.
Who we are
Glide is a booking service that your clinic uses to give out tokens and run its queue. The clinic decides how its patient records are used. We handle your details on the clinic's behalf.
What we collect
- Your WhatsApp number
- Your name and age
- The reason for your visit
- Your booking times
- The messages you send in the booking chat
Why we use it
- To book your token with the clinic
- To keep the queue in order
- To tell you when your turn is near, or when something changes
Automated reading of messages
Your messages may be read by automated systems, only to understand your booking: the reason for your visit and what you prefer, such as a day or a doctor.
These systems never write to you. Every reply you get is a fixed message we have written in advance.
Who sees your details
- The clinic's staff, to look after your visit
- Companies that run our servers and our WhatsApp messaging, including Meta, which runs WhatsApp
- Glide's support team may view a booking chat to fix a problem. Every view is recorded.
How long we keep it
Messages in the booking chat are deleted after 90 days.
The record of your visit stays with the clinic for as long as medical record rules require it to be kept.
Your choices
- Send STOP in the chat to stop updates. Send START to get them again.
- Send "delete my data" in the chat to delete your chats with us.
- To see, correct or remove your visit records, ask the clinic. It holds those records.
Contact
Questions or complaints about your data? Write to privacy@glideapp.in.