Bengaluru, Karnataka
WhatsApp token booking for clinics in Bengaluru
A Bengaluru clinic hears many languages in one morning. One patient speaks Kannada, the next English, the one after that Tamil or Telugu. Glide lets each of them book a token on WhatsApp in their own language, without your receptionist switching between them.
Patients here plan around traffic and office hours. With a live link to their place in the queue, they can leave home or work when the doctor is nearly ready, not an hour early.
How it works
Three steps, none of them waiting
Step 1
Put up one QR poster
Patients scan it and WhatsApp opens with a message ready to send. Or they send your clinic’s name or area to Glide on WhatsApp.
Step 2
They book in their language
They pick Kannada or another language, give a name, age and reason, and confirm the doctor. About 30 seconds.
Step 3
They wait at home
A live link shows their place. WhatsApp tells them when they are 3 away and when it is their turn.
What you get
What Glide does for a clinic in Bengaluru
Booking on WhatsApp
Patients book in English, Hindi, Tamil, Malayalam, Kannada or Telugu. No app to install. They scan your poster or find your clinic by name, area or location.
The right doctor for the reason
Glide reads the reason in the patient’s own words and books a doctor who sees that kind of problem. The patient sees both before confirming.
A live place in the queue
A live link that updates every minute, a WhatsApp message when they are 3 away, and another when it is their turn.
A calm front desk
The Today screen shows every doctor’s queue and walk-ins. Weekly sessions, one-day changes and leave live in the doctors’ calendar. When a doctor is late, every patient is told.
Every patient in their own language
Glide speaks English, Hindi, Tamil, Malayalam, Kannada and Telugu. In Bengaluru that covers most patients who walk into a neighbourhood clinic. Each patient picks a language once, and every message after that is in it.
The reason for the visit can be typed in any of those languages, or in a mix. Glide reads it and books a doctor who sees that kind of problem.
Apartment clinics and busy evenings
Many clinics in Bengaluru sit near large apartment complexes and tech parks, and the evening is the busiest time, after office. Patients can book earlier in the day and see the expected time before they leave.
If the evening fills up, a patient can book for another day, or ask to join the waiting list. The clinic decides, and each patient is told on WhatsApp.
Questions
What clinics ask us
- Which languages do Bengaluru patients get?
- Kannada, English, Tamil, Telugu, Hindi and Malayalam. Each patient chooses one at the start of the chat, so a mixed waiting room is not a problem.
- Can patients book from the office and come later?
- Yes. They book on WhatsApp from anywhere, get a live link that updates every minute, and a message when they are 3 away. That is usually enough time to get to a nearby clinic.
- Can a patient find my clinic by area, like Indiranagar?
- Yes. On WhatsApp a patient can send your clinic name, the area, a pincode or a location pin, and Glide shows the matching clinics nearby.