Terms of service
Last updated 13 October 2026
These terms are between Glide and the clinic that registers on Glide. By registering, the clinic agrees to them. They are written in plain words on purpose.
The service
Glide lets a clinic's patients book tokens on WhatsApp, keeps each doctor's calendar, sends each patient to a suitable doctor and shows them a predicted time on a live link. The clinic runs its day from the Glide console.
Glide only books. It never gives medical advice, and the clinic stays responsible for its patients' care.
Price and payment
- The first month after registering is free.
- The clinic picks a plan for a number of doctors: ₹399 a month for the first doctor and ₹199 a month for each extra doctor. Receptionists and the owner are free. Patients never pay Glide anything.
- A clinic can have as many active doctors as its plan covers. To add more, it upgrades the plan.
- Payment is a monthly subscription, taken by UPI AutoPay through our payment partner, Cashfree Payments. The owner approves it once in a UPI app.
- An upgrade during a paid month is charged once for the days left in that month, then the new monthly amount applies from the next charge. An upgrade during the free month costs nothing until it ends.
- A clinic can move to a smaller plan once its active doctors fit it. The lower amount applies from the next charge, with no refund for the current month.
- If we change the price, we will tell the clinic at least 30 days before it applies.
Cancelling
The clinic can cancel at any time, from its UPI app or by writing to us. Nothing more is charged after cancelling. The month already paid for keeps working until it ends. See the refund policy.
What the clinic agrees to
- Give correct details about the clinic and its doctors.
- Use Glide only for its own patients, and keep its staff sign-ins to the people they belong to.
- Handle patients' details lawfully, as the party that decides how its patient records are used.
Patient data
We handle patients' details on the clinic's behalf, as set out in our privacy notice. Data is kept in India.
Our responsibility
We work to keep Glide running and accurate, but predicted times are estimates and WhatsApp or the internet can sometimes fail. Our total responsibility to a clinic is limited to what it paid us in the last three months.
Law
These terms follow the laws of India. Any dispute goes to the courts in Chennai, Tamil Nadu.
Contact
Write to privacy@glideapp.in.